FAQ'S

❓ Frequently Asked Questions

🕒 When will my order ship?

All orders are processed within 1–2 business days. You'll receive a shipping confirmation email with tracking once it’s on the way.

📦 How can I track my package?

Once shipped, you'll get a tracking number via email. Click the link in the email or check your order status under your account.

🧾 Can I cancel or change my order?

If your order hasn’t been processed yet, we’ll be happy to cancel or update it. Contact us as soon as possible at fitelogy@gmail.com.

💔 Received the wrong or damaged item?

We’re so sorry! Please email us with your order number and a clear photo. We'll make it right.

💰 Do you accept returns or offer refunds?

Yes. Please review our Return Policy for detailed information.

💼 Will I have to pay customs or duties?

For international orders, customs and import duties may apply. These are the responsibility of the customer.

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